It happens every week. A leader, trainer, or even a salesperson has to deliver an important message. In this message, there is a dire need for change, an outline of why the change is needed, and even a plan for making the change happen. The person delivering is passionate about what needs to be done … Continue reading Why a Good Message Isn’t Enough
"Why are you here and why should I waste my time listening to you?" This is a question I've been asked more times than I can count. With Coal Miners, Software developers, CEO's, Entrepreneurs, and by a group of thirty truck drivers forced to be with me over a weekend for a 16 hour training. … Continue reading The Only Reason People Listen
First of all, for what happened to the dragged off passenger, you'll likely be saying "I'm Sorry" for a long time. What you probably haven't realized, however, is that one of the main ingredients that lead to this might have been because you have been saying sorry, or some other form of apology, for way … Continue reading Stop Saying Sorry — A note to United and other Airlines.
Uncertainty is painful. When trying to reach a goal, or pursue a specific strategy, uncertainty can make us hesitate, fill us with doubt, and kill our efficiency. We all want more certainty, but we are lead to believe certainty is just something confident people have, something we need other people to provide, or simply un-available. … Continue reading Removing Uncertainty